Pullman London St Pancras

Cheerful welcome at registration desk.

Great facilities & location. The front desk staff were exceptionally effective and very customer service orientated. I requested a bedroom on a higher floor and they accommodated this without a problem. The bedrooms were clean and comfortable. An excellent stay & I would highly recommend this hotel.

The room prices are too high for a regular business stay .

Used as a base for the London Marathon due to its excellent location near to all major transport hubs.

The bed sloped from left to right.

I like the fact that it is so near to St.Pancras station from where I travel by eurostar.

I have two main dislikes. 1) It is difficult for me to use the steps into the hotel - a ramp would be most useful. 2) I prefer decaffeinated coffee and in the restaurant you serve the most abysmal stuff which tastes merely of hot water. It is now possible to buy ground decaff. I'm back for 2 nights in September could you solve the coffee problem by then?

This hotel is ideally suited to those arriving at St Pancras. Also very convenient for access to Tube lines. Breakfast is expensive but the business community would probably find this ok, although families might not.

Nothing detrimental about the hotel. Some of the rooms can be noisy - we moved to another room after the first night.Area is not well served for restaurants unless one ventures to Kings Cross

1. Excellent air-con; kept my room cool and the air-con was silent 2. Excellent sound-proofing - no sounds from next-door 3. Comfortable bed 4. VERY efficient staff at check-in and departure. They are all to be congratulated.

1. Wi-Fi should be free 2. There was no bath; sometimes, a long soak is much better than a shower 3. My shower cubicle door leaked; the bathroom floor was awash with water after my shower. The cubicle door did not seal properly.

Location and most helpful staff (at breakfast)

Convenient location for the railway stations. The room was clean and the staff friendly.

The room was small with no facilities for putting suitcases to one side. We had a twin room and it would have been better to have have had one square table between the beds rather than two round tables one on each side (They take up too much space) Room design was poor although the bathrooms were good. Aircon was noisy and not very effective. Looked and sounded as if it needed servicing.

Very comfortable room and king sized bed - extremely quiet (other than airconditioning).Breakfast buffet is very good - excellent range of fresh fruit; cooked food is fresh too and you can order omelettes etc individually. Range of breaqd could be improved but this is a small criticism. The staff were extremely courteous and efficient. A convenient location for British Library, British Museum but almost next door to King's Cross and St Pancras so great access to other points of interest.

Friendly staff and a well equipped, quality looking room with a very comfortable bed (which is often lacking at hotels). Very clean with daily cleaning that left the room looking like the first day of your stay. Very little wear and tear in communal areas so it felt like a quality venue. The location was excellent being close to all national/international rail terminals.

The cool air system was not very effective so the room was hot, although luckily we were at the rear of the hotel & could open the window a little; air conditioning would have been nice. Not surprisingly for this type of hotel the breakfast was not included, but as an add on option, it was expensive; although there were alternative options across the road from the hotel so it was not an issue for us.

Excellant food staff very very helpful and the beds in the room were so comfortable did not want to get up.brilliant location so near st. Pancras would definately stay again.

Not very good directions if you wanted to take the stairs we got confused.

Everything is good, friendly staff, nice hotel

Price way too high, mayb its during peak season.

so convenient for the station for an early morning start for our holiday

Spacious room with all that amenities that a tourist require. Conveniently located and close to public transport such as buses, underground and trains.

Breakfast is a bit expensive and even though the room assigned is executive room, don't understand why there is no free internet. Very strict check out time