Pullman London St Pancras Hotel

Great comfort, nice, competent and friendly staff. Incredibly great breakfast. Walking distance to St.Pancras station.

Fresh Hotel

The chairs in the restaurant are sometimes too low to sit properly at the table (I am about 186cm tall). Despite repeated requests, no menu/beverage card was brought. 2nd day coffee beans in the machine were absent, no coffee specialties to get?!??

Breakfast was great. An excellent accommodation with a very good service.

Staff is super friendly and courteous. The breakfast buffet has nothing missing. We can only recommend the hotel. Central location.

The view was stunning. The breakfast buffet very good.

As a vegan, there was no option other than fruit, such as spread paste, yogurt without lactose...

Very friendly staff (without exception), very appealing lobby. Good location about 5 min from Kings Cross or Euton Underground stations. Great breakfast, very large selection, pleasant atmosphere. We paid 750€ for 4 nights, which was very reasonable for London. However, the "normal" list prices are too high.

Layout and styling in the lobby area

The music in the lobby area is too loud and the kind of music is just annoying. In the restaurant one has to sit in the back to find some rest.

Cheerful welcome at registration desk.

Great facilities & location. The front desk staff were exceptionally effective and very customer service orientated. I requested a bedroom on a higher floor and they accommodated this without a problem. The bedrooms were clean and comfortable. An excellent stay & I would highly recommend this hotel.

The room prices are too high for a regular business stay .

Used as a base for the London Marathon due to its excellent location near to all major transport hubs.

The bed sloped from left to right.

I like the fact that it is so near to St.Pancras station from where I travel by eurostar.

I have two main dislikes. 1) It is difficult for me to use the steps into the hotel - a ramp would be most useful. 2) I prefer decaffeinated coffee and in the restaurant you serve the most abysmal stuff which tastes merely of hot water. It is now possible to buy ground decaff. I'm back for 2 nights in September could you solve the coffee problem by then?

This hotel is ideally suited to those arriving at St Pancras. Also very convenient for access to Tube lines. Breakfast is expensive but the business community would probably find this ok, although families might not.

Nothing detrimental about the hotel. Some of the rooms can be noisy - we moved to another room after the first night.Area is not well served for restaurants unless one ventures to Kings Cross

1. Excellent air-con; kept my room cool and the air-con was silent 2. Excellent sound-proofing - no sounds from next-door 3. Comfortable bed 4. VERY efficient staff at check-in and departure. They are all to be congratulated.

1. Wi-Fi should be free 2. There was no bath; sometimes, a long soak is much better than a shower 3. My shower cubicle door leaked; the bathroom floor was awash with water after my shower. The cubicle door did not seal properly.

Location and most helpful staff (at breakfast)